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Job Title: Lead, Language Technologies

Salary Range:$116,500/year - $148,500/year 

Job ID:R174949

Job Description: Work with product managers and business users on internationalization (i18n) and/or localization (l10n) to assess the localizability of new and existing systems, identify linguistic needs and formulate business requirements. Work with software engineers and UI/UX designers to design and implement i18n and/or l10n solutions on various new and legacy applications; write technical requirements, make architecture recommendations, provide guidance on translation APIs (application programming interface) and i18n standards, lead system integration projects, and at times write or revise code. Work with vendors of various software systems such as eCommerce systems, CMS (content management system), PIMs (product information system), HR (human resources) systems, ITSM (information technology service management) systems, to evaluate and test their i18n and l10n features and configure them in a way that optimizes the localization business processes Evaluate and assist in selection of i18n and l10n vendors including TMS (translation management system), Machine Translation and LLM (large language model) providers and negotiate custom solution development. Design and roll out localization business processes and lead training for all functions and brands when a software system or a new file type is involved. Support localization project managers and linguists worldwide with setting up localization workflows, configuring TMS and translation plug-ins, report and track their bugs until resolution. Collect i18n and l10n performance data in terms of linguistic quality, process efficiency, and ROI, to identify areas of improvements. Assess translation quality and provide linguistic feedback for one of Gap Inc’s main languages at times. Must appear in office 3 days per week. Working from home permissible 2 days per week.

Requirements: Bachelor’s degree or foreign degree equivalent in Computer Science or related field and one (1) year of experience in a software development/research-related role or in the job offered.

Experience and/or education must include: 

1. Familiarity with Unicode, CLDR (Unicode Common Locale Data Repository), and ICU (International Components for Unicode) libraries;

2. Fluency in HTML5 and Javascript and experience in system integration using REST (Representational State Transfer) APIs;

3. TMS (Translation Management System) administration including workflow setup, user management, and TM (Translation Memory) and terminology management using  XLIFF, TMX, and TBX file formats;

4. Configuring and troubleshooting to meet the needs of various TMS users such as translation requesters, localization project managers, translators, reviewers, and terminologists;

5. Understanding of website localization process for web CMSs (content management systems) such as WordPress and their translation plug-ins;

6. Understanding of software localization process for file formats supporting key-value pair structure such as XML, JSON, CSV, STRINGS, and PROPERTIES and ability to manipulate data in such files; 

7. Understanding of LSPs’ (language service providers) pricing structures for human translation vs. PEMT (post editing of Machine Translation);

8. Understanding of localization KPIs (key performance indicators) such as turnaround time, throughput rate, and translation quality and ability to create reports based on statistical analysis of performance data;

9. Technical project management: Agile and waterfall project management methodologies, Project management software (Atlassian Jira and Confluence), Analytical skills and data-driven decision making; and

10. Cross-functional communication with internal and external stakeholders.

Job Location: 2 Folsom St, San Francisco, CA 94105 & Must appear in office 3 days per week. Working from home permissible 2 days per week.

Please reference job ID R174949 and submit resume online at https://www.gapinc.com/en-us/careers/gap-careers